Terms and conditions
STANDARD TERMS & CONDITIONS
1.1 “The Company” refers to Ceramic Pro.
1.2 “The “Customer” or “Purchaser” refers to the party who has requested the service with Ceramic Pro, or any person with whom Ceramic Pro contracts as a result of any offer to purchase service(s) from Ceramic Pro, and includes the Customers representatives, successors and permitted assigns.
1.3 “Contract” or “Order” refers to any contract or agreement arising out of the acceptance of any offer to purchase service(s) from Ceramic Pro, whether such Contract arises as a result of:
1.3.1 an offer made by Ceramic Pro and accepted by the Customer; or
1.3.2 an offer made, or order placed by the Customer and accepted by Ceramic Pro; or
1.3.3 an offer made, or order placed by the Customer in response to a quotation from Ceramic Pro.
1.4 “Service(s)” means the subject matter of the Contract, as supplied or to be supplied by Ceramic Pro.
CERAMIC PRO COATING – BIANNUAL MAINTENANCE
In order to maintain your Ceramic Pro coating package and warranty, it is necessary to perform a bi-annual Ceramic coating maintenance. Although durable and long lasting, annual inspections ensure maximum gloss and protection. The cost for the bi-annual maintenance is R 800.00 + VAT.
The bi-annual maintenance typically takes half a day to perform. If any additional work is needed it will extend that timeframe.
The bi-annual maintenance is necessary to maintain the warranty on your Ceramic Pro coating. Failure to perform the biannual maintenance, will result in your warranty being voided.
This document will go over what is included in the bi-annual maintenance (what is included and what is not included)
CERAMIC PRO COATING
Your new Ceramic Pro coating will be touch dry after 3 hours but will take 7-14 days to fully cure. Do not wash your vehicle until the curing process is complete. Your vehicle can only be hand washed thereafter to maintain coating performance. Machine or tunnel car washes will void all warranty.
PAINT PROTECTION FILM
Your new paint protection film will take 3 – 4 weeks to fully cure depending on weather conditions. Do not wash your vehicle for 7 days. Wrapped vehicles should be returned for inspection within 2 weeks.
PPF/VINYL WRAP REMOVAL DISCLAIMER & LIABILITY RELEASE
Removal of PPF/vinyl wrap has inherent risks. The biggest of those risks is that paint may lift due to aged adhesive, or weak bond of paint underneath. Because we have no way to know the condition of the paint underneath the PPF we cannot be responsible for paint lifting, clear coat damage, scratches, discoloration, or any other paint defect that is either caused during the removal process or that was present but not visible prior to removal.
We take every precaution to minimise these risks including:
- Heating the panel with a steamer
- Applying hot water prior to removal
- Using a heat gun when necessary
- Using plastic razor blades when necessary
- Using paint safe solvent when necessary
By signing this document, I acknowledge that Ceramic Pro will take every precaution necessary to mitigate the above risks, but I do not hold them responsible for any pre-existing damage or damage caused by the removal of the PPF/vinyl wrap. Additionally, I agree that Ceramic Pro will charge an hourly rate or a flat rate to remove film and cannot provide a 100% accurate estimate prior to completion of the project. Although we do take the best processes and procedures, please note that there is always a risk of removing PPF or Vinyl and could cause or leave damages in the paint. Ceramic Pro is therefore not held responsible for such instances, it is solely at your own risk.
Your new window film will take 24 – 48 hours before you can roll down or clean your windows on the inside. It will take 1 week to fully cure depending on weather conditions.